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Frequently Asked Questions

Have another question or one you would like to see answered here? Drop us a line.

What are the delivery charges for orders from the Online Shop?

Orders $49 or greater enjoy FREE SHIPPING. The fee for shipping is $7 for any order of lesser value. Kuel Life is home to unique, in many cases ‘one’ woman endeavors, where the items are handcrafted and/or custom made. Shipping fees are difficult to absorb for these smaller, purposeful brands.

Which payment methods are accepted in the Online Shop?

All major credit cards are accepted by Kuel Life. We run our processing through STRIPE so all of your information is encrypted and protected.

How long will delivery take?

Delivery times vary. If you’ve selected a custom-made item, well of course a little patience is required as your chosen artisan must create it for you. If the item is already in stock, it is typically shipped within one to two days from the day the order is placed.

How secure is shopping in the Online Shop? Is my data protected?

Shopping on Kuel Life is safe. Our platform is hosted and protected by professionals. Kuel Life is AD FREE so your preferences and activity stays right where it belongs… HERE… in our Kuel Life Community.

What exactly happens after ordering?

Once you’ve placed an order, your chosen Kuel Chief will receive an email with your chosen item and shipping address. She will then get busy, either creating your custom-made piece or packaging and shipping your goodie. You will get an email confirmation with your order too!

Do I receive an invoice for my order?

Of course! We’re not savages…